|
|
![]() |
![]() |
|
|
||||
![]() |
![]() |
![]() |
![]() |
![]() |
|
|||
|
|
|
|||||||
![]() |
![]() |
![]() |
|
|||||
![]() |
![]() |
![]() |
![]() |
|
||||
![]() |
|
|||||||
|
||||||
|
A Sub In Every Port By Jeanne Lauf Walpole RENO GAZETTE-JOURNAL FAST FACTS From its humble beginnings as the Sub Shop’ in Sparks in 1972, Port of Subs has grown steadily to more than 140 stores sprinkled across Arizona, California, Idaho, Nevada, Utah and Washington. The company has experienced this expansion under the leadership of President/CEO John Larsen, a former Reno accountant who bought the shop from the original owners in 1975. As one of his first executive decisions, Larsen sponsored a contest to rename the shop, attracting more than 10,000 entries from across the area. A tourist just passing through submitted the winning entry and walked off with the grand prize of $500. Armed with a more distinctive identification, the 56-year-old executive set to work growing the business to 10 company-owned stores during the next decade. Responding to pressure from friends and associates, he made the giant leap to franchise Port of Subs in 1985, using the proceeds from the sale of five of the company’s units. Although it was an uphill battle for the next few years because of the savings-and-loan crisis, the company finally started to see the light at the end of the tunnel toward the end of the 1980s, Larsen said. “By 1990, we turned the corner and that’s when Port of Subs started to grow,” he explained. In contrast to many franchises that appear to explode out of the gate initially, the expansion of Port of Subs has more resembled the efforts of The Little Engine That Could with measured, but steady, progress orchestrated by Larsen. Today, in its third decade of operation and facing increased competition from such sandwich giants as Subway and Quiznos (with around 23,000 and 3,000 locations, respectively), Port of Subs has embarked on a major expansion. “It’s more competitive than ever before,” Larsen said. For the first time, the company is advertising the sale of new franchises with the goal of doubling its size to 200 stores within the next three or four years. And, along with the growth comes a complete rebranding with updated logos, signage and upscale interiors designed by Seattle-based M3, a branding company well-known for working its magic at Starbucks. Open since May, the first prototype Port of Subs unit in Tempe, Ariz., fairly exudes warmth and homeiness with its rich gold colors accented with satiny stainless steel fixtures. The new décor is apparently so inviting that customers are spending more time in the store, according to Victoria Crisologo, director of real estate at corporate headquarters in Reno. “People actually like to hang out there,” Crisologo said. In keeping with his steadfast pace, Larsen intends to introduce the new look gradually to enable tweaking along the way. “We want to make sure it works,” Crisologo said. Reno will get its first prototype eatery when a new unit at 720 South Meadows Parkway opens its doors this September. Riding the crest of population growth in the West, Port of Subs has seen an increase in interest in the purchase of its franchises. |
Dino Medina makes another sandwich during a busy Wednesday lunchtime crowd at the Port of Subs corporate store in the Smithridge Shopping Center in south Reno.
Jack Quinn, 5, of Reno clearly enjoys eating his sandwich Wednesday afternoon at the Port of Subs corporate store in the Smithridge Shopping Center in south Reno.
This is how the new Port of Subs prototype restaurant in Tempe, Ariz., looks. The new store package includes a new corporate logo, new colors, redesigned interior and exterior, revised product packaging and a state-of-the-art menu system. Every element in the new store works together in reinforcing the brand and sending a consistent about Port of Subs “sliced fresh” menu.
John Larsen is the president/CEO of the growing Port of Subs eatery chain. |
|
But even if potential franchisees can come up with the $180,000 to $280,000 needed for seed money, it doesn’t necessarily mean they meet all the qualifications for owning a store, according to Larsen. “We turn down about 70 percent who apply,” he said. While many people want to go into business for themselves, not everyone has what it takes to be successful. For Port of Subs, owners need to fit into the corporate structure and be willing to work as a team, Larsen emphasized. “I consider Port of Subs my extended family,” explained Peper Quirion, who has been a Port of Subs owner/operator in the Reno-Sparks area for seven years. “I’m very close to everyone at corporate.” For those owners who do make the grade, they become part of a highly supportive, progressive team whose mission is to help franchisees be successful. “My primary goal is for my franchisees to make money,” Larsen emphasized. After 30 years at the helm, Larsen has fine-tuned his corporate style to be what he considers the most efficient way to run a franchise business the size of Port of Subs. To begin with, the corporation always has owned stores, which he said brings corporate into the trenches to test new ideas and understand trends, while giving franchisees the assurance that corporate also has its skin on the line. Company officials said they expect to increase corporate ownership from more than 20 stores to around 50 with the new expansion. Because Port of Subs derives substantial revenue from its corporate stores, the company can afford to charge franchisees only a 6.5 percentage royalty fee, compared with the approximately 11 percent or 12 percent charged by Subway or Quiznos. “I make a lot of money out of the company-owned stores,” Larsen said. True to his conservative accountant background, he’s a firm believer in investing in his own company “My company is very financially strong because I leave money in it for growth,” he said. Part of that war chest will be used in the expansion, which Larsen believes is necessary to update his business. Larsen also strives to hire people who have new ideas. One of these is his daughter, Lisa Moore, who was educated at the University of Nevada, Reno, and serves as the company’s CFO. “We need fresh eyes all the time,” he said. Successful companies need to be quick to respond to new tastes, he added. “If you fail to evolve, you die,” the executive said. The evolution of the fast-food industry has been toward a healthier product in recent years. As many people’s tastes have moved away from foods high in calories and fat such as hamburgers and Mexican food Port of Subs has been positioned perfectly with its sliced fresh sandwiches, wraps and salads, officials said. Not only are the ingredients healthier, but the product is made to order while the customer watches. “We really do slice it right in front of them,” Crisologo said. Many customers cite the freshness of the ingredients as the main reason they go to the restaurant. “The food just tastes better because it’s always fresh,” said Preston Darrough, a 25-year-old computer operator who has frequented Port of Subs since he was a kid. Nicole Brown, a 24-year-old district manager for a mining company, agreed. “They make the best sandwiches because everything is fresh and not packaged,” Brown said. Store owners echoed the sentiments of their customers. “When the public comes in, they know they’ll get a great sub sandwich,” said Dod Pittman, owner/operator of units in both Reno and Las Vegas. But according to Larsen, it isn’t just the superior product, but also the service that makes or breaks a restaurant. “If you get bad service, I don’t care how good the food is, you won’t be back,” he said. “Today’s winner is the one that provides the best service.” Providing jobs for almost 2,000 employees, the first 30 years for Port of Subs has been bright and profitable. Despite long hours and frustrating challenges in retaining employees, store owners said they are buoyed by increasing profits. “My sales have tripled in the last five years,” Quirion said. Pittman echoed with his own success. “Since I started, my business overall has doubled,” he said. So what does the future hold for this locally bred franchise made good? Don’t look for its symbol on the New York Stock Exchange ever, according to Larsen. In spite of receiving calls every week about public offerings, he intends to continue controlling it as an S Corp. “I won’t take my company public because I’m an entrepreneur,” he explained. “I just couldn’t deal with Wall Street.” But do look for Port of Subs in ever-broadening markets. In addition to expansion in its existing six states, future units are planned for Hawaii. Nontraditional locations in such sites as airports, schools, hospitals, big-box stores and public buildings will be expanded, along with the company’s catering service. For those who have their livelihood on the line, this Little Engine That Could is making profitable progress. “There’s a lot of potential in Arizona,” said Tom Hageman, owner of two units in that state. “We’re definitely headed in the right direction.” Ever the upbeat entrepreneur, Larsen minces no words: “We truly have a chance to be No. 1 in our market segment,” he said.’ |
|